Sector
Customer Service Agents

Gender
Male

Date of Birth
11-04-1987

Visa Type
Employment Visa with NOC

Visa Expiry Date
05-03-2023

Sponsor Visa Expiry Date
05-03-2023

Experience
14years

Work Experience
• Worked at ATPI Travels LLC as Senior Travel consultant in Dubai from FEB 2019-JAN 2021. ? Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for Air reservations in an efficient, courteous and timely manner. ? Performed all functions relating to the booking, administrative and accounting tasks necessary to process electronic and other travel documents as it related to customer requests and industry requirements. ? Promoted and sold travel products and services. ? Provided clients with a positive experience utilizing analytical and strategic skills. • Worked at Weatherford Oil Tools & Middle East LTD. in Dubai from FEB 2011 to JAN 2019 as Travel Coordinator-Iraq & Dubai. ? To assist in all travel activities for Weatherford employees and related business associates. This includes ongoing business, training related & Rotation travel for employees, consultants, contractor staff. ? Consistently ensuring optimal pricing and customer service for all travel related expenses and activities ? Arrange airline tickets for new employees relocated to UAE & Iraq, or for resigned/terminated employees or for existing employees travelling on business/training/meeting/Rotation. ? Provide research about destinations, plan trips for the employees and their families if required in accordance to HR policy manual. ? Process internal Weatherford approval for travel arrangements ? Liaise with hotels, airlines and agents to confirm bookings in order to avoid any delay. ? Advice Finance, HR, Training in case of cancellation of trip or a change occur to the trip plan. ? Coordinate with the other departments such as finance for Payment ? Plan and book travel and accommodation in line with both the internal customer’s requirement and our travel policy ? Manage complex international schedules ? Ensure that the travel policy is adhered to, monitor and review the process regularly and liaise with external travel providers to negotiate and constantly look for improvements in the process. ? Keep up to date knowledge of international travel regulations and requirements ? Perform with Travel Agency to verify travel details and arrange reservations using existing flight schedules as well as Internet resources. ? Develop and maintain good working relationships with agencies & hotels to ensure prompt resolution of issues ? Coordinating with Security team in Iraq for employees arriving in Iraq ? Updating employees with Security Travel brief along with tickets on every travel. • Worked at Sharaf travels LLC as a Travel consultant in Dubai from DEC 2007 to JAN2011. 1. Handling Weatherford Oil Tool Middle East LTD.(Implant travel desk) JOB PROFILE: Corporate Accounts to Ensure. ? To have a constant interaction with the Account Manager for the account. ? To ensure compliance with the SLA (Service level Agreement) and client travel policy. PROFILES ? Ensure to confirm availability plus convey tentative itinerary to respective traveler for approval. ? Confirm reservations, distributes tickets along with confirmations to traveler. ? Research on optimal travel alternatives. ? Maintain and update profiles for corporate as well as customer travel. ? Identify most suitable as well as best quality service with reasonable possible rates. ? To ensure that the tickets dispatched from Back Office are attached with the invoices along with TRF. ? To ensure that the cancelled tickets are received within the time limit & Coordinate with the Accounts department for payments. ? Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for Air reservations in an efficient, courteous and timely manner. ? Provided clients with a positive experience utilizing analytical and strategic skills. • Worked at Mufaddal tours and travels as a travel consultant and international counter staff in Pune(India). ? Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations ? Discuss client requirements and advise on suitable options ? Plan, prepare and cost itineraries (travel plans) for clients ? Make travel, accommodation and related bookings ? Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements ? Issue tickets for travel, accommodation vouchers and all relevant documentation ? Collect payments and maintain records of transactions ? Assist with changes to travel arrangements and bookings where required.

Description
• Worked at ATPI Travels LLC as Senior Travel consultant in Dubai from FEB 2019-JAN 2021. ? Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for Air reservations in an efficien